Refund & Return Policy

Refund & Return Policy:

At Vintzshop, we have a clear and customer-friendly refund & return policy designed to ensure your satisfaction. Here are the details of our policy:

  • Timeframe: Our refund & return policy allows you to request a refund or exchange within 7 days from the date of delivery. After this period, we regretfully cannot offer a refund or exchange.

  • Eligibility: To qualify for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging. Please note that we require a receipt or proof of purchase to process your return.

  • Manufacturer Returns: It’s important to note that you should not send your purchase back to the manufacturer. Kindly follow our return process, which will be explained to you when you contact us.

  • Partial Refunds: In certain cases, we may grant partial refunds. This includes situations where the item is returned in a condition other than its original state or if it has any damages or missing parts that are not due to our error. Furthermore, items returned more than 7 days after delivery may be eligible for a partial refund.

Refunds (if applicable):

Once we receive and inspect your return, we will promptly acknowledge the receipt of your item via email. We will also notify you about the approval or rejection of your refund request. If your return is approved, we will initiate the refund process. Please note that the exact timeframe for the refund to reflect in your account may vary depending on your financial institution. We strive to process refunds in a timely manner and will keep you updated regarding the status of your refund via email.

Refunds on glasses with added custom lenses:

For glasses with custom lenses, please be aware that if you requested us to fit custom lenses to your glasses, the refund will cover only the price of the glasses and not the cost of the lenses. This policy ensures transparency as custom lenses are tailored specifically to your needs and cannot be reused or resold. If you have any concerns or questions about this policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Late or missing refunds (if applicable):

If you haven’t received your refund yet, we recommend following these steps:

  1. Double-check your bank account to confirm if the refund has been credited.
  2. Contact your credit card company as it may take some time for the refund to be officially posted.
  3. Reach out to your bank, as there is often a processing period before a refund is reflected.

If you have completed these steps and still haven’t received your refund, please don’t hesitate to contact us at info@vintzshop.com. Our dedicated support team will promptly assist you in resolving the issue. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience with us.

Sale items (if applicable):

We kindly inform you that refunds are only applicable to regular-priced items. Unfortunately, we are unable to offer refunds for sale items. We appreciate your understanding in this matter as it allows us to maintain competitive prices for our sale items. If you have any questions or require further clarification, please feel free to reach out to our customer support team. We value your patronage and strive to provide you with the best shopping experience possible. Thank you for your understanding.

Shipping:

To initiate the return process for your product, please contact us via email at info@vintzshop.com. In your email, include the relevant details of your purchase and the reason for the return.

Please note that you, as the customer, will be responsible for covering the shipping costs associated with returning the item. We regret to inform you that these shipping costs are non-refundable. In the event that a refund is issued, the cost of return shipping will be deducted from the total amount.

The time it takes for the exchanged product to reach you may vary depending on your location. Factors such as distance and shipping carrier efficiency can influence the delivery time.

For your convenience and peace of mind, we strongly recommend using a trackable shipping service or acquiring shipping insurance for all returns. This ensures that you have a means of tracking the progress of your package and safeguarding its value. However, please be aware that while we provide guidance and recommendations, we cannot guarantee the successful receipt of your returned item.

If you have any further inquiries or require clarification regarding our return policy, please do not hesitate to contact us. We strive to provide prompt assistance and resolve any concerns you may have.

At Vintzshop, we prioritize your satisfaction and aim to provide the best shopping experience possible. We appreciate your trust in us and thank you for choosing our products and services.

Support: info@vintzshop.com
Call us: +447465772093

Our Store Address:

167 City Rd, London, EC1V 1AW, United Kingdom

Refund & Return Policy:

At Vintzshop, we have a clear and customer-friendly refund & return policy designed to ensure your satisfaction. Here are the details of our policy:

  • Timeframe: Our refund & return policy allows you to request a refund or exchange within 7 days from the date of delivery. After this period, we regretfully cannot offer a refund or exchange.

  • Eligibility: To qualify for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging. Please note that we require a receipt or proof of purchase to process your return.

  • Manufacturer Returns: It’s important to note that you should not send your purchase back to the manufacturer. Kindly follow our return process, which will be explained to you when you contact us.

  • Partial Refunds: In certain cases, we may grant partial refunds. This includes situations where the item is returned in a condition other than its original state or if it has any damages or missing parts that are not due to our error. Furthermore, items returned more than 7 days after delivery may be eligible for a partial refund.

Refunds (if applicable):

Once we receive and inspect your return, we will promptly acknowledge the receipt of your item via email. We will also notify you about the approval or rejection of your refund request. If your return is approved, we will initiate the refund process. Please note that the exact timeframe for the refund to reflect in your account may vary depending on your financial institution. We strive to process refunds in a timely manner and will keep you updated regarding the status of your refund via email.

Refunds on glasses with added custom lenses:

For glasses with custom lenses, please be aware that if you requested us to fit custom lenses to your glasses, the refund will cover only the price of the glasses and not the cost of the lenses. This policy ensures transparency as custom lenses are tailored specifically to your needs and cannot be reused or resold. If you have any concerns or questions about this policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Late or missing refunds (if applicable):

If you haven’t received your refund yet, we recommend following these steps:

  1. Double-check your bank account to confirm if the refund has been credited.
  2. Contact your credit card company as it may take some time for the refund to be officially posted.
  3. Reach out to your bank, as there is often a processing period before a refund is reflected.

If you have completed these steps and still haven’t received your refund, please don’t hesitate to contact us at info@vintzshop.com. Our dedicated support team will promptly assist you in resolving the issue. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience with us.

Sale items (if applicable):

We kindly inform you that refunds are only applicable to regular-priced items. Unfortunately, we are unable to offer refunds for sale items. We appreciate your understanding in this matter as it allows us to maintain competitive prices for our sale items. If you have any questions or require further clarification, please feel free to reach out to our customer support team. We value your patronage and strive to provide you with the best shopping experience possible. Thank you for your understanding.

Shipping:

To initiate the return process for your product, please contact us via email at info@vintzshop.com. In your email, include the relevant details of your purchase and the reason for the return.

Please note that you, as the customer, will be responsible for covering the shipping costs associated with returning the item. We regret to inform you that these shipping costs are non-refundable. In the event that a refund is issued, the cost of return shipping will be deducted from the total amount.

The time it takes for the exchanged product to reach you may vary depending on your location. Factors such as distance and shipping carrier efficiency can influence the delivery time.

For your convenience and peace of mind, we strongly recommend using a trackable shipping service or acquiring shipping insurance for all returns. This ensures that you have a means of tracking the progress of your package and safeguarding its value. However, please be aware that while we provide guidance and recommendations, we cannot guarantee the successful receipt of your returned item.

If you have any further inquiries or require clarification regarding our return policy, please do not hesitate to contact us. We strive to provide prompt assistance and resolve any concerns you may have.

At Vintzshop, we prioritize your satisfaction and aim to provide the best shopping experience possible. We appreciate your trust in us and thank you for choosing our products and services.

Support: info@vintzshop.com
Call us: +447465772093

Our Store Address:

167 City Rd, London, EC1V 1AW, United Kingdom